We’re so sorry if your book arrived damaged! We take great care in packing and shipping our items, but occasionally damage can be missed or occur during transit. This policy explains how we handle replacements so we can resolve the issue as quickly and as fairly as possible.
All damage and replacement claims must be submitted within 14 days of your package being marked as delivered on tracking by the courier. Claims after this period won’t be accepted.
What Qualifies as Damage
- A scratch that is larger than 2 cm on the front cover, back cover or spine
- Tears or rips on the interior that are larger than 2 cm
- Dents and crushed corners that are bigger than 1 cm
- Bent pages
- Water damage
- Foil, cover design or fore-edge misalignment that is 5mm or more off the intended alignment
- A missing signature (only applies to books that were supposed to have a signature)
- Extremely blurred fore-edges
- Major imperfections on printed edges including ink blots over 1 cm.
What Does Not Qualify as Damage
- Minor misalignment of cover, spine, edges or foiling
- Minor imperfections on printed edges (this includes faint scratches and small white spots)
- Minor creases or folds on the spine
- Ink bleed-through
- Slightly blurry edges
- Wavy pages
- Minor interior imperfections
- Minor binding imperfections
Please note that these lists are not exhaustive.
If you have received a book you think qualifies as damage, but cannot see the damage listed here, please contact us on info@everheartbooks.com
*UK customers will need to return the damaged product before a replacement can be sent, but the shipping costs will be covered by EverHeart. International customers will be asked to destroy the damaged book and send proof before a replacement can be sent, but the shipping costs will be covered by EverHeart.