EverHeart Privacy Policy

Last updated: 15 August 2025​

EverHeart (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website or subscribe to our romantasy book box.

1. Information We Collect

We collect two types of information:

a) Information You Provide to Us

  • Name and contact details (such as email address, phone number, and shipping address).
  • Payment details (processed securely through our payment provider; we do not store full credit card numbers).
  • Any information you choose to provide when you contact us or fill in forms on our website.

b) Information Collected Automatically

When you visit our website, certain information is collected automatically by Wix (our website platform) and analytics tools we use. This may include:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on them
  • How you interact with our site

2. How We Use Your Information

We use your information to:

  • Process and deliver your subscription box orders.
  • Communicate with you about your orders, subscription, and upcoming boxes.
  • Send you marketing communications you’ve agreed to receive.
  • Improve our website, products, and customer experience.
  • Prevent fraud, misuse, or illegal activity.

3. Legal Bases for Processing

We process your personal data on the following bases:

  • Fulfilling a contract – to process and deliver your orders.
  • Legitimate interests – to operate our business, communicate with you, and improve our services.
  • Legal obligations – to meet tax, accounting, and other regulatory requirements.

4. Our Legitimate Interests

Our legitimate interests include:

  • Running and improving EverHeart’s website and services.
  • Communicating with subscribers about their orders and related offers.
  • Understanding our audience to improve products and marketing.
  • Preventing fraud and ensuring security.

5. What Happens If You Don’t Provide Data

If you do not provide the personal data we request (such as your name, address, and payment information), we may be unable to process your order, deliver your subscription box, or provide certain services.

6. How to Withdraw Consent

You can withdraw your consent to marketing or certain data uses at any time by:

7. Sharing Your Information

We only share your personal data with:

  • Service providers (such as Wix, payment processors, and shipping companies) to help run our business.
  • Legal authorities if required by law.

We do not sell your personal data to third parties.

8. Data Retention

We keep your personal data only as long as necessary to fulfill the purposes we collected it for, including legal, accounting, or reporting requirements.

9. Cookies and Tracking

a) What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly, remember your preferences, and understand how visitors use the site.

b) Types of Cookies We Use

  • Essential cookies – necessary for the website to work (e.g., secure checkout).
  • Performance and analytics cookies – help us understand how visitors use our site (e.g., Google Analytics, Wix analytics).
  • Functionality cookies – remember preferences like language or items in your shopping cart.
  • Advertising cookies (only if applicable) – deliver relevant ads and measure their performance (e.g., Facebook Pixel, Google Ads).

c) How We Use Cookies

We use cookies to:

  • Operate our website and online store.
  • Remember your preferences and settings.
  • Analyse site traffic and performance.
  • Show you relevant offers and promotions (if you’ve consented to marketing).

d) Managing Cookies

You can control or delete cookies through your browser settings. However, disabling some cookies may affect site functionality.

10. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate information.
  • Request deletion of your personal data.
  • Object to certain processing or request we restrict processing.
  • Receive a copy of your data in a portable format.

To exercise these rights, email us at info@everheartbookbox.com.

11. Security

We use appropriate technical and organisational measures to protect your personal data. However, no method of transmission or storage is 100% secure.

12. Contact Us

If you have any questions or concerns about this policy or how we handle your data, please contact us at:

EverHeartEmail: info@everheartbookbox.com